Hi there,

This month brings PSA ticket insights to Roar Assistant, AI summaries tailored to your role, nine new Beta Inspectors, and new ways to build dashboards, assess security readiness, and manage your asset inventory.

🤖 Bring Ticket Context into Your Investigations

Roar Assistant can now read live PSA ticket data alongside your configuration and alert data, helping you investigate customer issues with more context.

• Ask customer-specific questions across ConnectWise, Autotask, HaloPSA, Kaseya BMS, Syncro, and ServiceNow, including which Liongard alerts already have a ticket.
• Ticket access is read-only by default. HaloPSA also supports optional, opt-in actions to create tickets, add notes, log time, or assign work.

📊 Turn Your Questions into Dashboards

Describe what you want to see, and Roar Designer helps you build Visual Insights dashboards and widgets using natural language.

• Create and refine visuals through conversation, with editable definitions for further customization.
• Reuse datasets across widgets to avoid rebuilding the same queries and calculations. Your existing Classic Widgets remain fully supported.

🛡️ Find Gaps Before Your Cyber Essentials Assessment

The new Cyber Essentials Pre-Assessment dashboard in Visual Insights Pro brings live inventory data into one view across five control areas: firewalls, secure configuration, security updates, user access, and malware protection.

• Drill into the devices, accounts, and mailboxes behind a gap to focus your remediation work.
• Use the template to support readiness reviews and evidence gathering ahead of an assessment. It does not replace the official certification submission.

🔐 Strengthen Microsoft 365 Oversight with CIPP

The new CIPP Inspector, available in Beta, brings customer-level Microsoft 365 posture into Liongard from your CIPP instance.

• Track Secure Score, Conditional Access policies, standards compliance, license utilization, and Defender incidents.
• Identify expiring delegated-admin relationships and dormant accounts to support access reviews and license rightsizing.

🔎 Extend Visibility with Eight New Beta Inspectors

Bring more of your customers’ technology into Liongard:

• Slide: Monitor appliance health, backup status, and snapshot verification.
• Iru, formerly Kandji: Track Apple device inventory, encryption, and available threat and vulnerability data.
• GitHub Copilot: Identify inactive seats, understand adoption, and monitor governance policies.
• iboss: Track security configurations, policy changes, and API key expiration.
• Corero SmartWall: Monitor DDoS protection appliances, licenses, and attack and mitigation activity.
• ImmyBot: Identify maintenance failures, computers excluded from maintenance, and deployment changes.
• Barracuda Email Gateway Defense: Review account health, domain verification, and email threat trends.
• Nerdio Manager for MSP: Track Azure Virtual Desktop inventory, configuration, and backup posture.

These Inspectors are available in Beta and may evolve based on partner feedback.

🧹 Keep Your Asset Inventory Clean

Permanently purge records already marked deleted from the Devices and Identities & Accounts tables, individually or by filter.

• Remove outdated records that could reappear during later inspections and affect inventory counts.
• Each purge requires confirmation and is recorded in the Activity Log. Purging is irreversible.

💾 Get More Detail on Veeam Backup Coverage

The Veeam Service Provider Console Child Inspector now includes a dedicated Backups section for servers and workstations, with protected volumes, backup status, retention, and more.

For existing Veeam users: The four Backup Proxies Out of Date and Backup Proxies Disabled metrics now report at the Child Inspector level. Review any alerts or dashboards using these metrics at the Parent level.

🎯 Get AI Summaries Tailored to Your Role

System and Environment AI summaries now emphasize what matters most to your role, helping you get to the information most relevant to your work.

• Your profile’s Department sets the default perspective, so summaries reflect your area of focus.
• Select multiple AI perspectives and interests in your profile to tailor summaries to your responsibilities.

Hi there,

The MSP AI Summit brings together MSP practitioners, technology vendors, industry experts, and Liongard for three days focused on moving beyond AI hype and into practical application.

October 14–16, 2026 | Virtual | Free to Attend

AI for Security Services
Use AI to strengthen security assessments and build better security services.

AI for MSP Operations
Accelerate investigations, cut through alert noise, improve service delivery, and reduce project rework.

AI for MSP Growth
Build better QBRs and strategic roadmaps, improve efficiency, and uncover new revenue opportunities.

Take it back to work. Attendees will leave with practical frameworks, workflows, templates, and ideas they can start applying to their MSP.

Liongard partner? You'll also get access to exclusive hands-on labs each day to put what you learn into practice.

Hi there,

This month, we’re helping you see more, work faster, and put AI to work across the environments you manage with a smarter Roar experience, deeper network visibility, six new Inspectors, and hundreds of new metrics.

🤖 Roar Is Now Wherever You Work

Roar Assistant now lives in a persistent, docked panel, bringing AI-powered assistance with you as you navigate Liongard.

• Stay in context: Roar automatically adapts to the environment or system you’re viewing.
• Keep the conversation going: Move between pages without losing your chat history or context.
• Turn answers into action: Compare resources, manage multiple conversations, and export responses to Word, Excel, PDF, CSV, Markdown, or HTML.

The result: Less context switching and faster answers grounded in the environment you’re already working in.

🗺️ Deeper Visibility with the Domotz Inspector

The Domotz Inspector now captures significantly more data from the Domotz Public API, giving you deeper visibility across your managed network environments.

• Richer device inventory with OS details, installed applications, device types, and custom inventory fields
• Deeper network visibility into IP conflicts, interfaces, topology, tags, and custom drivers
• Expanded alert coverage across accounts, agents, and devices
• Automatic change detection for configuration drift and meaningful inventory changes
• Six new metrics and five new change-detection rules to surface important changes faster

Get a more complete picture of your Domotz environments while reducing the need for manual review.

🔌 Six New Beta Inspectors

We’ve expanded Liongard visibility across networking, security, documentation, cloud infrastructure, and AI.

• Fortinet FortiManager: Centrally monitor FortiManager and its managed FortiGate firewalls.
• UniFi Cloud: See network and physical security infrastructure across UniFi Network and Protect.
• Admin By Request: Monitor endpoint privileges, local admin access, and application elevations.
• Lexful: Validate documentation completeness and hygiene across customer organizations.
• WithSecure: Track endpoint protection, EDR incidents, device health, and security posture.
• DigitalOcean: Monitor cloud infrastructure alongside GenAI agents, models, prompts, and knowledge bases.

🛡️ Get More from Microsoft 365

Three new capabilities give you more insight into licensing and identity activity without jumping between portals.

• Stay ahead of renewals with Microsoft 365 subscription expiration dates directly in Liongard.
• Investigate sign-ins with user location, IP address, status, and timestamp data.
• Spot weak MFA with a new alert for users registered with methods such as SMS, phone, or email.

📊 292 New Metrics Across 17 Inspectors

• More Liongard data means more ways to monitor, alert, report, and ask AI questions about the systems you manage.
• This release adds 292 metrics spanning identity security, endpoints, networking, backup, PSA platforms, documentation, and infrastructure.

⚙️ Manage Thousands of Assets in Fewer Clicks

• Asset Inventory bulk actions can now apply to all assets matching your filters, not just the current page.
• Filter once, then tag, archive, move, or update an entire group of assets at once, whether that’s 20 assets or 2,000.

Also Worth Knowing

• AI Insight Credit Metering - Routine MCP data retrieval remains highly efficient, with 100 standard MCP tool calls consuming one credit. Natural-language MCP queries and Roar interactions consume one credit per question, while the AI Query Companion / Metrics Builder remains free to use.
• Continuum RMM Deprecation - The Continuum RMM Inspector is now deprecated and will retire within 12 months. Partners using it should migrate to the ConnectWise Asio Inspector to maintain uninterrupted monitoring and support.

Hi there,

This month, we're expanding visibility into AI environments, strengthening security and governance, and giving partners even more ways to monitor the systems their customers rely on.

🤖 AI & AI Governance

This month's biggest theme is helping MSPs manage AI just like every other critical business system.

• OpenAI Inspector (Beta) gives you visibility into organizations, API keys, projects, usage, spending, and service accounts so you can govern AI infrastructure with confidence.
• Anthropic Inspector (Beta) brings similar visibility to Claude environments, helping monitor users, workspaces, API keys, and AI usage.
• MCP is now included for all Liongard partners, making it easier than ever to bring trusted asset intelligence into the AI tools your team already uses.

🛡️ Stronger Security & Compliance

Security continues to be a major focus with new visibility and improved governance.

• ThreatLocker Inspector (Beta) adds centralized visibility into endpoint security, policies, administrators, and managed organizations.
• Liongard now follows the latest NIST password guidance, blocking weak or compromised passwords instead of relying on outdated complexity rules.
• Microsoft 365 activity detection has been improved to provide more accurate active and dormant user reporting for security reviews and license management.

📊 More Visibility Across Your Stack

We've expanded the depth of data Liongard collects to help uncover more opportunities and reduce blind spots.

• 286 new metrics have been added across Microsoft 365, Cisco, Google Workspace, backup platforms, security tools, networking, Active Directory, and more.
• Windows Server inspections now automatically collect IIS configuration, website status, SSL certificates, and application pool information for better visibility into hosted web services.

📈 Better Reporting & Access Control

We're continuing to improve how teams securely share insights across their organizations.

• Visual Insights Pro now supports role-based permissions, allowing administrators to control who can manage dashboards and who has read-only access.
• Roar Assistant can now export AI responses to Word, Excel, PDF, Markdown, CSV, and HTML, making it even easier to turn insights into deliverables.

⚙️ Platform Improvements

Behind the scenes, we've continued improving reliability and performance across the platform.

Highlights include:

• Improved Liongard Agent stability
• HaloPSA synchronization improvements
• Better Asset Inventory accuracy
• Microsoft 365 inspection enhancements
• Numerous inspector fixes and performance improvements across supported integrations.

Hi there,

This month’s updates focused on deeper security visibility, expanded endpoint telemetry, and continued enhancements across LiongardIQ.

🔍 New Inspectors: LogicMonitor (Beta) & Senteon (Preview)

• Gain centralized visibility into monitoring operations, endpoint hardening, and security posture without switching between multiple platforms
• LogicMonitor data now flows directly into LiongardIQ, helping teams identify monitoring gaps, investigate active alerts, audit privileged access, and validate escalation workflows
• Senteon brings CIS Benchmark-aligned hardening visibility into LiongardIQ, making it easier to identify compliance gaps, track remediation efforts, and monitor security posture drift over time
• Together, these integrations help MSPs strengthen operational oversight while reducing blind spots across monitoring and security tooling

🦁 HunterX Lead Discovery

• Discover high-fit prospects by identifying organizations similar to your best customers by leveraging firmographic data, industry alignment, and SignetScore intelligence to prioritize opportunities.
• Build and manage prospect pipelines from a centralized workspace
• Reduce reliance on purchased lists and manual prospect research

💬 Liongard Prompt Library

• Turn asset intelligence into customer-ready deliverables in minutes rather than hours through accessing 120 pre-built prompts designed for reporting, compliance reviews, executive summaries, operational assessments, and customer communications.
• Standardize deliverable creation across technical and non-technical teams while reducing manual effort
• Enable teams to get more value from LiongardIQ data without needing to build AI workflows from scratch

🤖 Microsoft Copilot Studio Support for Liongard MCP

• Liongard MCP now fully supports Microsoft Copilot Studio, enabling organizations to bring Liongard asset intelligence directly into Microsoft-powered AI workflows
• Build custom Copilot experiences that can retrieve, analyze, and act on live operational data from LiongardIQ without requiring users to manually navigate the platform
• Enable technicians, service teams, and business stakeholders to interact with environment data using natural language while maintaining access to the underlying context that drives informed decisions
• Extend the value of LiongardIQ beyond dashboards and reports by embedding asset intelligence into the AI tools your teams already use

🦾 Expanded Platform & Integration Support

• Support for Veeam Service Provider Console v9 ensures uninterrupted visibility and data collection following platform upgrades
• Agent 5.3.1 improves deployment reliability and resolves installation issues affecting Windows service account deployments
• IT Glue Configuration Sync (formerly IT Glue Pro Sync) is now generally available to all Liongard partners available at no additional cost with no trial period

Hi there,

Finding the right opportunities is often just as challenging as winning them.

Today, we're introducing Lead Discovery, a new HunterX capability that helps MSPs uncover organizations similar to their best customers using company characteristics, industry data, location, revenue, digital footprint signals, and external risk intelligence.

Start with:

• An existing customer
• An ideal customer
• Or a target prospect

HunterX will identify similar organizations and help you prioritize who to pursue next.

Pair those opportunities with HunterX Risk Reports to understand external risk exposure, industry benchmarking, and potential business impact before the first conversation.

By combining prospect discovery with risk intelligence, HunterX helps MSPs move beyond generic outreach and start more strategic service conversations.

Get started with 10 free credits and see how HunterX can help you discover opportunities, generate Risk Reports, and guide stronger security conversations.

Watch the video above to see Lead Discovery in action.

Hi there,

This month’s updates focused on deeper security visibility, expanded endpoint telemetry, and continued enhancements across LiongardIQ.

🦾 New Inspector: BitLyft (Beta)

• Introduced the new BitLyft Inspector (Beta) for centralized visibility into BitLyft AIR security operations data
• Monitor SIEM metrics, alerts, SOAR activity, connector health, user access, and onboarding status within LiongardIQ
• Supports multi-tenant auto-discovery for scalable management workflows
• Learn how BitLyft + LiongardIQ work together

🥷 Expanded NinjaOne Endpoint Telemetry

• Added deeper endpoint visibility within the NinjaOne Inspector

• New telemetry includes installed software, patch compliance, Windows services, hardware details, and device activity signals

• Enables richer alerts, reporting, and change detection workflows

📊 New Metrics Added Across LiongardIQ

• Expanded metric coverage across key systems and integrations
• Added new metric libraries for ConnectWise Asio and CrowdStrike EDR
• Improves visibility into endpoint health, compliance, detections, and stale assets
• View the full list of new metrics

💬 Roar Assistant & MCP Enhancements

• Added edit, copy, paste, resend, delete, and @-tagging functionality to Roar Assistant
• Improved Roar Assistant responses for general environment questions
• Enhanced MCP filtering and response formatting

📈 Asset Inventory & Visual Insights Updates

• Internet domains are now visible within Asset Inventory with key domain details
• Inventory, Discovery, and Archive views have been combined into a single experience with enhanced filtering capabilities
• The updated table experience now supports saved sorting preferences and multi-column sorting
• Improved handling of deleted assets, bulk record selections, and domain sorting functionality
• Improved dashboard usability, chart handling, and dataset workflows within Visual Insights

🚀 Platform Improvements & Bug Fixes

• Enhanced Activity Log visibility and environment restoration workflows
• Improved support chat context handling and resolved issues across multiple integrations and inspectors
• Restored accurate Dell warranty visibility within Windows inspection results

Hi there,

Modern IT environments are expanding faster than they can be understood.

LiongardIQ creates a continuously updated system of authority, giving you a trusted understanding of assets, identities, configurations, and change across every environment.

This release expands that foundation. Asset intelligence is now more accessible, connected, and actionable.

What's New

MCP: Make Asset Intelligence Programmable

Connect AI agents, automation tools, and external systems directly to LiongardIQ.

• Secure, scoped access to environment data
• Power AI workflows with trusted, real-time intelligence
• Eliminate custom integrations and data pipelines

Roar Assistant: Query Your Environment Instantly

Use natural language to access asset intelligence.

• Ask questions across assets, identities, and configurations
• Get immediate answers based on live data
• Reduce manual lookups and tool switching

Asset Relationships: Add Context to Every Decision

Understand how assets connect across your environment.

• Map identities to devices, ownership, and dependencies
• Identify risk paths and impact of change
• Move from raw data to actionable context

Visual Insights Pro: Connect Technical + Business Data

Extend asset intelligence into reporting and operations.

• Integrate PSA and external data sources
• Now supports Autotask and HaloPSA connections
• Build dashboards across stakeholders
• Create branded dashboards
• Deliver accurate, client-ready reporting

Expanded Discovery & Asset Intelligence

Close visibility gaps across your environment.

• Detect unmanaged and unknown assets
• Monitor device status and activity
• Enrich assets with deeper contextual data

These capabilities work together to turn fragmented data into connected, actionable intelligence, so you can manage complexity with confidence.

Hi there,

April: More visibility. More insight.

This month’s LiongardIQ updates bring more visibility and control to your operations by expanding PSA insights within Visual Insights Pro and enhancing how you track asset discovery across your environment.

📊 New Autotask Dashboards in Visual Insights Pro

We’ve added four new Autotask-powered dashboards to Visual Insights Pro, providing near real-time visibility into your PSA ticketing environment directly within LiongardIQ.

These dashboards help you:

• Monitor overall service desk performance and ticket trends
• Track technician productivity and KPI metrics
• Identify top ticket-generating clients and demand patterns

Each dashboard is designed to support a specific operational view, making it easier to analyze performance and surface insights across your service desk.

🔍 Enhanced Inspector Visibility

The Inspector table now includes a new, filterable “Discovered By” column, giving you greater visibility into how each inspector was identified.

This enhancement makes it easier to:

• Understand discovery sources
• Filter inspectors by origin
• Track how assets are being brought into your environment

Hi there,

IT environments generate an enormous amount of operational and security data. But accessing the right insight often requires navigating multiple dashboards, reports, and systems.

Today, Liongard is introducing a new way to interact with that intelligence.

Roar Assistant (beta) is a new capability built directly into LiongardIQ, enabling teams to ask questions and instantly retrieve insights from Liongard’s continuously collected asset and configuration intelligence.

Instead of searching through screens or writing complex queries, users can simply ask questions such as:

• Who has admin access in this system?

• How many privileged users do not have MFA enabled?

• Tell me about this device.

By bringing conversational interaction into LiongardIQ, Roar Assistant makes the intelligence already collected by the platform easier to access and act on.

Watch the explainer video below to see Roar Assistant in action.