Hi there,

April: More visibility. More insight.

This month’s LiongardIQ updates bring more visibility and control to your operations by expanding PSA insights within Visual Insights Pro and enhancing how you track asset discovery across your environment.

📊 New Autotask Dashboards in Visual Insights Pro

We’ve added four new Autotask-powered dashboards to Visual Insights Pro, providing near real-time visibility into your PSA ticketing environment directly within LiongardIQ.

These dashboards help you:

• Monitor overall service desk performance and ticket trends
• Track technician productivity and KPI metrics
• Identify top ticket-generating clients and demand patterns

Each dashboard is designed to support a specific operational view, making it easier to analyze performance and surface insights across your service desk.

🔍 Enhanced Inspector Visibility

The Inspector table now includes a new, filterable “Discovered By” column, giving you greater visibility into how each inspector was identified.

This enhancement makes it easier to:

• Understand discovery sources
• Filter inspectors by origin
• Track how assets are being brought into your environment